Our tools are crafted from premium, high-quality materials including surgical-grade stainless steel and natural stones such as rose quartz and jade, ensuring durability, safety, and exceptional results for your facial care routine.

Each product features detailed descriptions with specific recommendations. For personalised guidance, our team is available to help you select the perfect tool according to your individual needs and wellness objectives.

Absolutely! All our products include comprehensive usage and care guides, plus access to exclusive tutorials to help you make the most of your premium self-care experience.

Delivery times vary depending on your location. UK orders typically arrive within 3-5 working days with standard delivery, or next-day with express options. You'll receive a tracking number once your order is dispatched.

Yes! We deliver to numerous countries worldwide. International postage costs and delivery times are calculated automatically at checkout based on your destination.

Once dispatched, you'll receive an email with your tracking number and a direct link to monitor your delivery in real-time with Royal Mail or our courier partners.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Absolutely! We use bank-level SSL encryption and our Shopify platform ensures the highest security standards to protect your personal and financial information. We're fully GDPR compliant.

You have 30 days from receipt to request a return or exchange. Products must be in perfect, unused condition with original packaging. This doesn't affect your statutory rights.

Simply contact our customer service team via email or our contact form. We'll send you all the necessary instructions to process your request promptly.

Our team is available via email, our website contact form, or social media. We respond to all enquiries within 24 hours during business days.

Yes! All our products come with a warranty against manufacturing defects. Please refer to the specific terms on each product page or contact us for more information.